Here are some frequently asked questions around using our Client Portal.
If you require further assistance please contact your financial adviser or call us on
1300 371 136.

 

Changing personal details and preferences
 

If you need to update or change your contact details, contact your financial adviser or call us on 1300 371 136. Alternatively, go to the ‘My Account’ section, download a ‘Change of details form’ complete and email it to administration@allianzretireplus.com.au.

Download 'Change of Details form' here.

To change your Client Portal password, go to ‘My Account’ section and click ‘Change Password’ on the left of the screen.

You will be redirected to the ‘Reset your password’ screen and prompted to create a new password that contains at least 8 characters, including a lowercase character, uppercase character and one number. Note that your password can’t contain your name.

If you need assistance changing a password contact our team on 1300 371 136 (Monday to Friday, 8:30am - 5:30pm AET).

 

Allianz Retire+ recommends that all policyholders associated with a joint policy have independent access to Client Portal via their own unique username and login.

Each policyholder must have their own email address.

If you require access for another policyholder please contact your financial adviser or call us on 1300 371 136. Alternatively, go to the ‘My Account’ section, download a ‘Change of details form’, complete and email it to administration@allianzretireplus.com.au with instructions for additional portal access.

Download 'Change of Details form' here.

 

Financial information displayed in the portal
 

The account balance shown is indicative. This is the value of your policy reflecting any withdrawals you have made, interest that has been credited or debited to your account, daily value adjustment, net of any applicable taxes and any fees deducted from or accrued to your policy.

Interest is realised each year at the anniversary of the policy.

The Withdrawal Summary provides you with an overview of your withdrawals and payments for the current policy year.

These include regular payments, adhoc payments, required super payments, partial rollovers out and adviser service fees (if applicable). The balance is update at close of business (5:30pm AET).

In mid-July of each year, a Payment Summary will be sent to you via email or post. The Payment Summary shows details of financial withdrawals and tax withholdings.

You can view and download tax statements via the Correspondence section on the Client Portal.

Interest is calculated on an annual basis and is credited or debited based on the index performance between Anniversary Dates (point to point). As a consequence, before the Anniversary Date interest is indicative. An Indicative Market Value may be used when communicating with you or your financial adviser.

If you need further information regarding interest you can review the Product Disclosure Statement or contact your financial adviser. Alternatively, call us on 1300 371 136 or email administration@allianzretireplus.com.au


Payments and withdrawals
 

You can change payment details or make lump sum withdrawals at any time but you should be aware that if your payments exceed your Free Withdrawal Amount (FWA), then any excess will be subject to a Market Value Adjustment (MVA) charge. Please refer to the Product Disclosure Statement for further details.

  • If you are changing an existing regular payment, changes will take effect from your next payment date.
  • If you are establishing a new regular payment plan, the timing of your payments will depend upon your policy commencement date and frequency chosen. For example, if your policy commencement date is the 21st of a month, your payments will be on the 21st of a month, and paid in accordance with the selected frequency.

If you have invested with super, then under superannuation laws:

  • You are required to receive a minimum amount of income out of your policy each financial year. These payments form part of your Free Withdrawal Amount.
  • If you choose to stop your payments, we may make a one-off payment from your policy prior to the end of the financial year to ensure you have met the requirements.

If you need to update your withdrawal or payment instructions, contact your financial adviser. Alternatively, call us on 1300 371 136 or you can download and complete a Withdrawal and Payment form and email it to administration@allianzretireplus.com.au

Download Withdrawal and Payment form

 

Yes, you are able to access your funds through regular or ad hoc withdrawals to suit your needs, subject to certain conditions that apply to the withdrawal of super money.

  • If you have rolled over super money, you are required to withdraw a minimum income stream. 
  • If you have not rolled over super money, you do not need to make any withdrawals from your account, but can choose to.

Amounts above the Free Withdrawal Amount (FWA) will incur a Market Value Adjustment (MVA).

The FWA resets on each Anniversary Date. A cumulative total of FWA is displayed in 'Withdrawal Summary' on the portal dashboard.

 

You can request a one-off withdrawal by:

  • Calling us on 1300 371 136
  • Completing a Withdrawals and Payment Form (click here)

Amounts above the Free Withdrawal Amount will incur a Market Value Adjustment (MVA).

The Free Withdrawal Amount resets annually on the policy Anniversary Date.

 

Future Safe provides an income stream which may be up to the Free Withdrawal Amount. If the investment money is Super Money, then under Superannuation Laws we are required to pay you a minimum amount of income. That amount will form part of the Free Withdrawal Amount and may be subject to withholding taxes.

The minimum annual payment requirements are based on a percentage of the initial investment amount or Asset Value at July 1 each year. The percentage is age based as per the super laws and is set out below:

Age Minimum Annual
Regular Payments
Temporary Minimums (2022/23)
Under 65 years 4% 2%
65 - 74 years 5% 2.5%
75 - 79 years 6% 3%
80 - 84 years 7% 3.5%
85 - 89 years 9% 4.5%

 

Future Safe includes a Free Withdrawal Amount (FWA) which sets the amount that can be withdrawn free of charge. This amount is 5% of initial investment plus interest from the prior year. Amounts above the FWA will incur a Market Value Adjustment (MVA).

Each time a withdrawal is made (whether a regular payment, ad hoc payment or ongoing adviser service fee), the FWA available for the year will be reduced by the amount of the payment.

The FWA resets on each Anniversary Date. Any unused portion does not carry forward.

1. Account Balance at commencement is your initial investment less any applicable taxes, stamp duty and upfront adviser service fee.

2. Calculated on the commencement date and each anniversary date as an estimate of your minimum annual payment amount to the next anniversary date (see page 36 on the PDS). If your minimum payment amount changes before your next anniversary date, your FWA may change when your minimum payment amount changes.

3. When investing into a second (or subsequent) Investment Interval, the FWA will not include interest earned in the final year of the previous Investment Interval

A cumulative total of FWA is displayed in ‘Withdrawal Summary’ on the portal dashboard.

 

Future Safe is designed to be held for at least the full Investment Interval. We invest in a range of assets that reflect this duration.

If you choose to make unexpected lump sum withdrawals or your payments exceed your Free Withdrawal Amount (FWA), we may incur a loss in selling some of these assets to fund the withdrawal. A Market Value Adjustment (MVA) charge helps to offset these losses.

 

The calculation comprised of Market loss recovery amount = Amount withdrawn in excess of Free Withdrawal Amount (FWA) x Market Recovery Factor (MRF) + an early withdrawal fee that is only applicable for the first 7 years of your policy regardless of which Investment Interval is selected.

The MVA charge is calculated as:

* = The reference rate is the Bloomberg Ausbond Credit 0+ Year Index: Yield. The initial reference rate is measured at the commencement date of your current Investment Interval

n = remaining years of your current Investment Interval (including partial years)

m = remaining years to 7th Policy Anniversary (including partial years)

t = tax rate applicable to your policy

 

Future Safe is designed to be a long-term investment. If you choose to cancel your policy before the investment interval is complete the full withdrawal balance will be subject to a Market Value Adjustment (MVA) which reduces the amount returned to you on withdrawal.

MVA is applied to compensate for losses that we may incur when having to sell some of the assets that we have invested in to fund the long-term policy options.

The Market loss recovery amount = Amount withdrawn in excess of Free Withdrawal Amount (FWA) x Market Recovery Factor (MRF) + an early withdrawal fee that is only applicable for the first 7 years of your policy, regardless of which investment interval is selected.

The withdrawal value of your Policy if you made a full withdrawal is:

  • Withdrawal value = Account Balance – MVA charge

You should also be aware that:

  • special rules that apply under superannuation laws may/will apply when you make a lump sum withdrawal.
  • market loss recovery is typically higher earlier in the investment interval.

 

Approximately 45 days prior to the end of any Investment Interval, we will notify you of your options and ask you to make a selection.

You will generally have two options:

Remain Invested
and select an additional Investment Interval from the options available at that time.
If you choose to invest in a new Investment Interval and we receive your instructions before the end of your existing Investment Interval, your new Investment Interval will commence on the first day after the end of your existing Investment Interval. You must meet the eligibility criteria at that time including those for age and investment amount.
   
Withdraw
all or part of your investment and be paid out as a lump sum.

If you decide to be paid out as a lump sum we will process your payment on the first Sydney business day after the completion of the Investment Interval.

 


Policy and investment settings
 

The policy anniversary is the time when you can adjust your protection and investment options.

You will be notified 45 days in advance of the policy anniversary. If you would like to change your protection and/or investment options you can notify us of your changes by calling us on 1300 371 136, speaking to your financial adviser or completing the Anniversary Election Form and sending it to us.

The Anniversary Election Form is attached to Anniversary Election letter available in the correspondence section of Client Portal.

 

You have the option to reset your protection and investment options annually, at the anniversary date of your policy.

If you would like to change your protection and/or investment options you can notify us of your changes by calling us on 1300 371 136 (general enquiries) or speak to your financial adviser or completing the Anniversary Election Form and sending it to us.

The Anniversary Election Form is attached to Anniversary Election letter available in the correspondence section of the client portal.

 

Caps and rates change on a monthly basis. You can find details of the current caps and rates including historical records of previous month here.

 

The cap and investment settings that currently apply were established at your last policy anniversary or policy commencement date.

Because interest is credited or debited on an annual basis from policy anniversary, the final credited amount is hard to predict. We can however guarantee the maximum debited amount based on the floor.

You can find Future Safe Caps & Fixed Rates here.

 

Approximately 45 days prior to the end of any Investment Interval, we will notify you of your options and ask you to make a selection.

You will generally have these main options:

Remain Invested
and select an additional Investment Interval from the options available at that time.
If you choose to invest in a new Investment Interval and we receive your instructions before the end of your existing Investment Interval, your new Investment Interval will commence on the first day after the end of your existing Investment Interval. You must meet the eligibility criteria at that time including those for age and investment amount.
   
Withdraw
all or part of your investment and be paid out as a lump sum.

If you decide to be paid out as a lump sum we will process your payment on the first Sydney business day after the completion of the Investment Interval.

 

Can't find the answer you're looking for?

Get in touch with your financial adviser or email administration@allianzretireplus.com.au or call 1300 371 136 (8.30am - 5.30pm AET, Monday to Friday).